1. Our Return & Refund Policy

Aero Air is committed to providing quality products and reliable customer service. If you receive a damaged, defective, incorrect or eligible product, you may request a return or replacement in accordance with the terms mentioned below.

2. Return Eligibility

Eligible products may be returned within 7 days from the date of delivery, subject to the conditions mentioned in this policy.

A product may be eligible for return if:

• The product received is damaged or defective.
• You received a product different from what you ordered.
• The product has a manufacturing defect.
• The product is unused and remains in its original condition.
• The original packaging, accessories, manuals and other included items are available.
• Proof of purchase/order details can be provided.

3. Non-Returnable Products & Conditions

A return request may be rejected if the product does not meet the eligibility requirements.

• Products damaged due to misuse, incorrect installation or improper handling.
• Products showing signs of physical damage caused after delivery.
• Products modified, repaired or tampered with by an unauthorized person.
• Products returned without the original accessories or packaging, where applicable.
• Products damaged due to normal wear and tear.
• Products returned after the applicable return period.

Certain products may have product-specific return conditions. Please check the product listing before placing your order.

4. Damaged or Defective Product

If you receive a damaged or defective product, please contact Aero Air customer support as soon as possible.

To help us process your request quickly, please provide:

• Your order number.
• Product name/model.
• Clear photographs of the product and packaging.
• A short video showing the issue, where applicable.
• A brief description of the problem.

5. Wrong Product Received

If you receive a product that is different from the product mentioned in your order, please contact us immediately.

After verification, Aero Air may arrange a replacement or another appropriate resolution, subject to product availability and applicable conditions.

6. How to Request a Return

To request a return or replacement, please contact our customer support team with your order information.

7. Replacement / Exchange

Where applicable, Aero Air may offer a replacement for an eligible damaged, defective or incorrectly supplied product.

Replacement is subject to product availability. If the same product is unavailable, an alternative resolution may be offered based on the circumstances of the case.

8. Refund Process

If a refund is approved, the refund will generally be processed after the returned product has been received and inspected, where applicable.

Refunds will normally be issued to the original payment method used for the order, subject to payment gateway and banking processing timelines.

9. Return Shipping Charges

Return shipping arrangements and charges may vary depending on the reason for the return.

For products confirmed to be defective, damaged in transit or incorrectly supplied by Aero Air, return shipping may be arranged or covered by Aero Air, subject to verification.

Returns arising from reasons other than product defect, damage or incorrect supply may be subject to applicable shipping or handling charges.

10. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched, wherever possible.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process after delivery.

11. Product Inspection

All return and replacement requests are subject to verification and inspection. Aero Air reserves the right to determine whether a product qualifies for return, replacement or refund based on the condition of the product and the circumstances of the claim.